See if Call Forwarding is turned on. Check your Do Not Disturb settings. 215-286-1700 number is a fake Comcast headquarter call. 1) Make sure your answering system is plugged into a live telephone jack and power source. Access the Settings app on your phone. Use your business number anywhere. Xfinity Voice customers can make and receive calls with their home phone number using your mobile phone. Sometimes if the caller uses their cell phone that works but overall I cannot receive calls. The only incoming call I can get is my ex, who is on my plan with me. You also get access to our Xfinity Connect app so you can check your voicemail and make and receive calls … Verify call forwarding is off If you are still having problems, verify that call forwarding isn’t activated. My phone is hung up properly. Receive calls on any phone, at any location with our Voice Mobility feature. I have changed the "line mode" of the system as well in case that might help. In remote areas, you might not have a strong enough signal to make calls. Make sure your system is set to record messages. It neither rings, nor does the answering machine kick in. Go to Settings > Phone > Call Forwarding and make sure it's off. Check to see if Silence Unknown Callers is turned on. I went through your steps 1 and 2, exactly as described. Go to Settings > Phone > Blocked Contacts. When someone calls into my house, and I answer they can hear me. Unlimited international calling is just one way Xfinity Voice saves people money. Check these things first. Tim and the representative figured out that the problem was caused by the cable outside of the apartment and that Tim hadn't done anything wrong. Download Your Favorite Shows and Movies Using the Xfinity Stream App With the Xfinity Stream app, you can watch TV offline in case you lose power. However, you can also use Google Duo for making calls with Google Nest Hub or Nest Hub Max. Find the option that says Phone and tap on it. I can text and call out. 2) Make sure your answering system is turned on. Answered! no dial..phone appears normal but if someone calls the number,, it rings like normal but when voicemail requests message and they leave one, it is not recorded on our phone. Select All Call Forwarding. Without the internet, you'll be unable to rely on services that make life a lot easier. But when I call the MJ+ number from my cell phone (to test it), the call does not go through (ie. For example, if I call this home phone from my cell phone, I can hear the line ringing in my cell phone speaker. Thanks Jason – you must be a “good” guy to help strangers. By solving this problem you'll most likely solve your problem with receiving calls. Initially, I thought it did help but not any more. Check the phone's signal strength. Forum discussion: Hi, we just got comcast internet + digital voice. I can receive calls. the phone connected to the MJ+ doesn't ring). Cordless house phone -other person can't hear me When I dial out from my house the person I call cannot hear me I can hear them and they can tell it's connected but they cannot hear what I'm saying. For example, if you are waiting to hear from your doctor, you can set Xfinity Connect Voice to forward calls from your doctor to your mobile phone. I'm missing incredibly important phone calls...I tried turning off call forwarding, which didn't do anything. Restart your phone. If they are in the list, you’ll need to remove them to be able to receive their calls. Go to Account overview > My digital phone. You gain the ability to make video calls as well as voice calls this … Make calls from your business phone number, even when you’re not … I can call out just fine and call quality is great. Yes No Not sure if it's an s5 problem, but I'm not receiving any incoming calls. If it doesn't pre-trip then the trouble is in the house. Comcast says the caller will pretend to be a Comcast agent and ask for account information or state your IP address is compromised. If I make the same call within my house, I can hear the ringing in my cell phone speaker, but the cordless phone ... you'll probably have to move your phone around as it may disconnect the one you have the phone on currently. Without phone service, either cellular or home phone, you'll be unable to make a lot of life-changing (perhaps even life-saving) phone calls. It gives caller a busy signal. ... With the Comcast Business App, customers can use the features of their business phone service, on any device, wherever they go. If you can't make a call, you need to solve this problem. If your phone has Airplane Mode, you can also try turning this on, then off to refresh your connection, but turning your phone off and on is always best if possible. No difference. Comcast phone lines allow you to automatically transfer incoming calls and forward them to your mobile phone. View the answer I have this problem too Subscribed to new answers . Call at a different time. Go to Settings > Do Not Disturb and make sure it's off. 3) Some answering systems have an announce only option, which plays your greeting but won't record messages. Select My voicemail & phone features > Phone Features. I can make outgoing calls but cannot receive incoming. In fact, you can make phone calls with an internet connection if you do not have a phone … With no dial tone I am unable to call out obviously..I am 88 yers old nd need my phone in case I need help. If it does pre-trip then call Verizon repair. Thanks Thunderbird. cannot receive calls but can call out I can call out on all my lines but I cannot receive calls. dial 1-800-444-4444 and make sure that it reads back your phone number and not a different number... if it reads back a different number than … The caller receives a busy signal when calling. He called Comcast. Oh well, I’m really from the old generation so I’ll use the land line. The story was first picked up by the Consumerist. Customizable international calling options, plus unlimited nationwide calling, reliable service with amazing call clarity, and advanced features like Readable Voicemail. He recorded this call and all his subsequent ones, which you can listen to below. Other toll free numbers were OK. I searched all over the net and tried a few things … You can even specify which calls are forwarded based on the caller's phone number. Before you start this troubleshooting guide you need to check one important thing: Can you make a voice call? Most of the time this is all that you need to do to get your phone up and running! Make sure the Off radio button is selected. I looked thru their videos but there was no suggestion on this problem. Today, for the first time, all my calls fail so I googled for help. Make sure that your phone is not in airplane mode. the past week or two, this phone just stopped receiving calls. Can't receive incoming landline calls. Check for any blocked phone numbers. Took an hour to do, and eventually, the COX folks could no longer hear me, and that was the end of that call ! Nothing new disclosed or revealed. Is this a good question? To be able to make and receive phone calls are among the most common purpose of a phone. If you've checked these things and still can't figure … I changed the batteries on every single phone. In step 2, I left the Telo unplugged for 31 minutes. If your iPhone is not ringing for certain people, you need to verify if those people are in your blocked contacts list. If the setting is on, a caller must be listed in your Contacts or Recents. It's important first to find out if you can make a call. If you’re able to call out, have a friend call your phone as a test. Confirm that the SIM card is inserted correctly and connected to the network. The rep said Tim wouldn't be charged for the repair. Just got in my MJ+. Have dial tome and can make outgoing calls but not receiving incoming calls 08-14-2009 03:09 PM. Dial the number differently — if you've been dialing only seven digits, try adding the three-digit area code, or if you're calling long-distance you might need to add a country code. I still don’t know why I can not call out – I can call my cell from the old land line and it rings. Such service can easily be done by basic phones whose purpose is to send/receive text messages and calls. Yes No. After that, I was able to make and receive most calls, but I was unable to call 1-800-COMCAST. Note: Sometimes if you dial wrong, you will hear a recorded message. If that doesn't resolve it, find out what to do if your SIM card isn’t working. With the Xfinity Connect app, people can use up to four virtual phone numbers to make and receive calls and texts for free from a smartphone, tablet, or device connected to Wi-Fi. Message 1 of 10 (40,995 Views) ... Go to your NID and plug a working phone into the test port and call into the line. The next morning I was still able to make and receive calls, so progress was made. Machine kick comcast phone can make calls but not receive verify if those people are in the list, you need to check important. Text messages and calls, at any location with our Voice Mobility comcast phone can make calls but not receive the setting is my. Not in airplane mode telephone jack and power source verify if those people are your! Help strangers discussion: Hi, we just got comcast internet + digital Voice Jason – must... 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