They provided a full refund within 24 hours, there is nothing more I could ask in this situation. I did not appreciate this curt response. I can't understand all the negative ratings. In 2016 the company listed more than 300,000 properties in 179 countries. First time I used their services, I read these terrible reviews, I had to admit that I had second thoughts about them. This is now going on the second week and still no keys. They are the safest out there, and I like hosting as well as travelling using the site. Later the guest sent me a message asking what was going on; he seemed to think I had cancelled the booking and was upset, and he ended up reserving a different property instead. I pointed this out to FlipKey and they insisted that they were not bound by laws in our area, but only the laws of Suffolk County, Massachusetts, where their headquarters is based. Flipkey will send reminders to guests and hosts to do these reviews during this time span.We always review the guest straight away. Well, we have yet to receive our money! Sometimes hosts cancel but you can't blame FlipKey for that. Early indications suggest that it is not going to be nearly so straightforward with the airline with whom we booked flights and car hire. The folks I talked with were the best- they listened to me and made me feel comfortable. *The customer service can have delays. And the owner and their customer service both are ignoring me.NEVER USE THIS SITE!!! Remember all of these sites are a 3rd party, advertising properties for the owner. My weekly rate for that time frame is $3995 and they show $5300. The first time round when I contacted FlipKey to ask some questions, I received a helpful and pleasant reply in less than one day. Infuse a little personalization into your next vacation without paying premium prices when you use our Flipkey coupons. I would suggest going to VRBO. The owner Steve Ballmer or Steve B. that I was pretty much screwed out of 700 dollars. Great website. all reviews i read about flipkey are bad?! I contacted Flipkey yesterday and they said they are prioritizing free listings since Flipkey collects a healthy booking fee. 130 reviews for FlipKey, 3.2 stars: 'I just had a wonderful experience with the FlipKey customer service. Today's hot coupons: Enjoy 10% off on Or Stay For 3 Nights, Get 4th Night For Free. Go with VRBO or HomeAway. Money is always returned within minutes. . Regular hotel trips just don't cut it anymore. When FlipKey called me, they admitted that this cancellation was done automatically by their internal systems and no human bothered to check with the guests or us.Secondly, it is completely false to say the actions taken by FlipKey were not a breach of local consumer protection and contract regulations; they most definitely were. I was admitted to the hospital and had explained to TripAdvisor and Flipkey about the situation. I imagined that it would be a headache because of the stories I had heard with other hotel and travel agents e.g. Save $$$ with Flipkey Coupon and Promo Codes. This company is an A in my book. Cleaning Tour Airbnb Rental White Center WA This time on Rentalpreneur Radio: Find out what this Airbnb host does to make her Airbnb rental a 5-star listing! If you are concerned about cash flow, don't use Airbnb or FlipKey. I just had a wonderful experience with the FlipKey customer service. Flipkey, Inc. offers a vacation rental marketplace with rentals listed around the world, and also features a large collection of guest reviews and photos in the industry. is flipkey a scam? You should be ashamed. When I leave a bad review (1 star), FlipKey can finally call and leave a voicemail with no direct call back number. I've had no issues with them in the past but today I realized I had an automatic payment coming out by bank but it was the wrong details. To change your travel dates, please contact the owner. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. It gave the impression that their customer support was intentionally designed to obfuscate, frustrate and pressure customers into giving up rather than find solutions. There was no state of emergency and actually people were still traveling in our area, but we knew some people were becoming concerned so we tried to be flexible with all of our customers. I pleaded for some kind of resolution but the refuse to answer my emails. No response at all but its fine i will be filing a law suit because they have messed with the wrong person. This is ridiculous! We had one manager accept our booking then try a bait and switch for another property. We found out why when drawing them back -there was no view, just a massive air conditioning unit filling the whole window. To find more information about reviews and trust on Sitejabber.com please visit. Important: The spread of COVID-19 may be impacting your travel plans. One or two have been less lovely and have seemed to forget that our home is not a hotel, but they were in the minority. I had to cancel one due to Venice flooding and they gave the refund instantly, with no questions. I replied to customer support and then they claimed that there was some question regarding the validity of the guest's payment method (so absolutely no relation to COVID-19). It's a hard and horrible time for many so thank you FlipKey for being so quick to resolve. Wonderful game in these times. I really feel that they deserve the BIG 5, never had a problem with them. Backed by the most trusted name in travel reviews, Flipkey offers vacation rentals to popular travel spots and promo codes featuring discounts and free nights. Needless to say, I was not happy. Any pet friendly ocean front rentals near lincoln city, or in on 4/21 out on 4/23 2adults, 1small well-trained dog. In most cases, we receive a review back. FILING A CASE OF FRAUD AGAINST THEM !!! One of the best helpers in a new location. This was a breach of our cancellation policy, and more importantly, of contract and consumer protection laws in our area. My colleague used FlipKey for a recent accomodation booking in New York. I was supposed to have a guest arriving at my vacation rental shortly via FlipKey, but the booking was cancelled late yesterday, less than 24 hours before arrival, by their Trust & Safety Team. Also, the damage deposit is kept by FlipKey and they refund it. I list my property with Flipkey and VRBO. Sadly, yes, I had to video stuff at considerable risk to myself, I had to send photos, it was all very unpleasant, and I was hand-balled from one customer service person to another due to time zone issues, but in the end, they have given me 50 percent discount I think for all the nights/days that were affected. by Queen Bee Cleaning Service | May 15, 2020 | Airbnb, QBClean Videos, Seattle Washington, White Center. When I pushed the issue further, they then moved the goalposts and said we had broken a clause in the User Terms of Service (which was a complete lie), so they would not honor the reservation / send us any cancellation payment. recently I got a request to book for July of next year. you are a business and this is not the way a business should be run. FlipKey reviews cannot be written in minutes: if you are a traveler and wanting to review the property, you will first need your stay to be verified by a Flipkey owner. Flipkey's Customer Service is Really Good. 105 reviews for FlipKey, 2.1 stars: “The home we booked for our group is on the same street as a mass shooting that recently occurred. FlipKey is a new website offered from travel giant TripAdvisor which helps travelers to not only arrange vacation rentals throughout the United States and other locations, but … My colleague used FlipKey for a recent accomodation booking in New York. I gave flipkey $2,4000 for 1st months rent and last rent and then the security deposit. We booked and fully paid for our vacation. OUR LAST EXPERIENCE WAS 10 DAYS AGO.Flipkey was a life saver on one occasion, when, due to flooding we had to make a 300 mile detour. I honestly don't know what the low reviews are for, FlipKey have done everything they possibly could during the Covid-19 pandemic. Stick with Vrbo and others who provide instant confirmation. The best of all is with the least amount of trouble. FlipKey organizes the reputation of vacation rental properties throughout the world, by verifying that homes are represented by legitimate managers/owners Do Not expect the Ritz Carlton if you are paying a minimal rate. I contacted Flipkey and sent them pictures from the apartment, to show the problem. ruth newsome. Not always satisfied with a room or apartment, but they are always willing to return you money even if policies are strict and they see appropriate testament.People here were amazing. My group no longer felt safe at that location so per the cancel policy, I contacted the owner. The Hotel Tech Report blog features insights from hoteliers, experts, and innovators in the hospitality community. TA/FK has been also disconnecting calendar syncs lately. Property owners do not take direct payments from guests, so FlipKey should take responsibility for fixing these types of issues. Was pleased with the ease of booking a 2020 summer vacation for a family reunion. 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