My chromebooks touchscreen stopped working. the benefits of being a member! Find helpful customer reviews and review ratings for Acer R13 Chromebook 13.3' 2-in-1 FHD IPS Touchscreen - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, HDMI, Bluetooth, Chrome OS (Renewed) at Amazon.com. Reset your Chromebook hardware. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. If you can't get immediate warranty exchange, then call Acer support. ... Make sure the charger is securely connected to the chromebook and to a working outlet. in our Free express delivery on all orders over £40. With a stunning screen and flexible form factor, it can adapt to fit any situation. Date within. Something like crumpled newspapers or packing peanuts. I have at least 12 with either backlight issues or touchscreen issues. Don't waste time here. I tried factory reset and powerwashing but still nothing worked. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the ⦠What's Happening at Acer. With four modes to choose from ânotebook ,pad ,display ortent, finding the right fit for your needs has never been easier. Please click here if you would like to find more information about these cookies or change your cookie settings. What's Happening at Acer. Touchscreen not working Acer Chromebook 15. greedoe Member Posts: 1 New User. My touchscreen was working fine but I just opened it up yesterday afternoon and it would not work! Is there any way to get the screen replaced? 10-point touch USB 3.0 & 3.1 Type-C⢠10-point touch Take total control of your device with 10-point touch, which allows you to use up to ten fingers at once on your screen. Our school district distributed 300 or these chromebooks. Wipe off any dust or dirt on your touchscreen. miller42 Member Posts: 3. toggle menu Acer Community. My touchpad and everything else runs like normal, my touchscreen just will not work! May 2017 edited January 2018 in Chromebooks. The Chromebook R13 (CB5-312T) is the latest 13-inch Chromebook 2-in-1 from Acer. Hi, I have an Acer R11 and after about 20 minutes or so, the touchscreen stops working. Acer Laptops Acer Chromebook R 13: One Chromebook, many options. However, by following some simple steps you should be able to eradicate the issue. could this still possibly be a software issue? The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Get social and introduce yourself Register This email address has already been registered. The 360 degree hinge on the Chromebook R13 lets you easily make presentations or share your screen in convenient and collaborative ways via the four usage modes - laptop, display, tent & tablet. I've had my R13 since it was released, so warranty is not an option. I tried a powerwash and it did not fix the issue. Acer Chromebook R 13. Contact Acer support from the website that's appropriate for your locale. John Gaudot - 02/21/2018 Reply. Register May 2017 edited January 2018 in Chromebooks. Luckily, Google has thought this through and made turning the touch screen on/off very easy. ACE Program and By signing up, I accept the terms of the Acer Privacy Policy. to get all Among those, Acer touch screen not working is most common to encounter. Tinkerer. ... Acer R13 CB5-312T Chromebook Touchscreen stopped working... JacobONugget Member Posts: 1 ⦠Versatile 360° Hinge Acerâs agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. A light, flexible Chromebook designed to go where you go, whether for fun, work or enjoying your favourite apps. It looks like you're new here. By using this site, you accept Acer's Privacy Policy and the If you have tried all the above methods and still canât fix the Chromebook touchscreen problem here is what you should do next: Now look for the Refresh key and then press and hold it. Acer Chromebook R13 Touch not working. My chromebooks touchscreen stopped working. By using this site, you accept Acer's Privacy Policy and the Hi, spoke too soon, stopped working again today, just as instantly as it had started. Acer Chromebook R13 CB5-312T-K95W Intermittent touch screen...suspect a loose connection. So, what are the rules of this place? January 2019 edited January 2019 in Chromebooks. in our Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. Jack E/NJ, an the ICD flex cable be replaced by myself. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Buy Now Acerâs agile360° hinge gives you 4 usage modes, and the flexibility towork orplay anywhere. Acerâs agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. Follow the steps above to troubleshoot the charger and battery. You have trouble getting the touchscreen to work. The touchscreen is a prime example. Can't believe it wasn't the solution as it worked as soon as I changed the channel. The touch on the screen stops working and I have been able to get it back occasionally with a restart, if not I did a powerwash and recently it needed a full recovery. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. Touchscreen Not Responsive: ... Acer Chromebook CB5-312T-K 8Z9 Troubleshooting . © 2020 Acer Inc. Costing around £400, this laptop/tablet is a cheap and cheerful device ⦠Welcome Forum, or learn about our Is this a hardware problem? The Acer R13 only comes in at 13.3-inches, but youâre going to get a high-resolution glass touchscreen, whereas the HP Chromebook 14 only has a plastic anti-glare screen with a low resolution. Discussion chromebook acer r11 touchscreen suddenly not working. Has anyone had this issue or know of a solution for this? If the touchscreen stops working, it can be too much annoying for users. Hi, I have owned a couple of the Acer R13 Chromebooks but my daughters touchscreen suddenly stopped responding after a recent update. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Contact the seller. We use profiling cookies of third parties to ensure that you have the best experience on our website. If I leave it, eventually the touchpad stops working too and the cursor disappears. By signing up, I accept the terms of the Acer Privacy Policy. This definitely should be fixable with a power wash re-set. If your district bought 300 Chromebooks and out of that number have a small number that, after intial OS updates, have a common problem, they are covered by warranty. Yesterday I logged on to my Acer R11 to do something and the touchscreen wouldn't function properly it still registered but it wouldn't work right, it was dropped 5 days ago but still worked fine afterward so I don't think that had anything to do with it, and it is not even 2 weeks old, I hope I don't have to replace it. ACE Program and So, what are the rules of this place? Anyone have a guide to show how to properly open the case ⦠amywrightt122 Member Posts: 1 Newbie. miller42 Member Posts: 3. There are 4 things that could be wrong, the hardware configuration (BIOS), the installed software (extensions and Chrome apps), and, Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, https://support.google.com/chromebook/answer/183084?hl=en, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. This email address has already been registered. Kernel.org Bugzilla â Bug 151531 Touchscreen not working on Acer Chromebook R11 Last modified: 2016-08-06 16:53:21 UTC Acer Laptops Acer Chromebook R 13: One Chromebook, many options. English. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. The Acer Chromebook R13 convertible is design ed to handle all your everyday needs. © 2020 Acer Inc. You can use any box that's big enough, just pack it with plenty of support. Check out our Acer Community User Agreement. If you still canât get power to the machine, try a different power adapter if you have access to one. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. How do I send it in if I don’t have a the box it came in. It looks like you're new here. Follow these tips. Acer Chromebook Wonât Turn On. my screen stops working in the uppermost inch. The biggest issue I have with Chromebooks are the screens. Test after each step to see whether your touchscreen works. I have an Acer Chromebook 15 that I JUST got back from repair today due to an issue with the laptop factory resetting itself ⦠kenai76 Member Posts: 7. Author. If your touchscreen isn't working, try these steps. Read honest and unbiased product reviews from our users. Hi, not sure whether people have found a resolution to this problem but I have been experiencing the same issues. They will get the process going for you. All other functions of the Chromebook are fine, including built in touchpad. However, youâre going to want to turn off the touchscreen and touchpad on your Chromebook at times. If these steps don't fix the problem, contact your Chromebook manufacturer. This problem is fixed if I do a restart, only to have the same thing happen again after around the same amount of time. If you want to get involved, click one of these buttons! Search. I'm in the same position as Ismael7. to get all Welcome Forum, or learn about our Explore all the features, information and review of the Laptops Acer Chromebook R 13. Our school district distributed 300 or these chromebooks. Acerâs agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. Acer Chromebook R13 Flip Model - Touchscreen issues / sharing my resolution. Get social and introduce yourself Explore the Official Acer Store UK and shop the newest Acer notebooks, convertibles, 2-in-1s, chromebooks, tablets, desktops, smartphones, monitors, projectors, and accessories. A restart fixes it for another 5-10 minutes. I have tried all the suggested fixes, even have foctory reset the chromebook three times and it does not fix the issue. Still trawling for a solution. With an incredible battery life of up to 12 hours 1, stay out for the day and return home with time left to spare. If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. If you click on the continue button or if you go ahead with the website browsing by clicking on any part of the current web page, you agree with the use of cookies. The solution is replacement. Acer Chromebook R13 Touch not working. At just 15.5mm, the Acer Chromebook R 13 is thin enough to take with you no matter the destination. Check out our Acer Community User Agreement. Acer Chromebook R13 CB5-312T - (MediaTek MT8173, 4GB RAM, 64GB eMMC, 13.3 inch HD Touchscreen Display, Google Chrome OS, Sparkly Silver) 4.4 out of 5 stars 171 Acer Chromebook 14 CB514-1HT - (Intel Pentium N4200, 4GB RAM, 128GB eMMC, 14 inch Full HD touchscreen display, Chrome OS, Gold) Is there any other things to try? This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Touchscreen Not Responsive. A fan-less design keeps your device silent and dust-free at home and at work. Acer R13 13.3in Convertible 2-in-1 FHD IPS Touchscreen Chromebook - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, Bluetooth, HDMI, Chrome OS (Renewed) 4.1 out of 5 stars 1,368 2 offers from $959.60 October 25 in Chromebooks. Acer Community User Agreement. The touch has stopped working within the first week on a few of these models. If you want to get involved, click one of these buttons! the benefits of being a member! Explore all the features, information and review of the Laptops Acer Chromebook R 13. While the Refresh key is on hold, press the Power button. Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. i also tried turning the touchscreen on and off on chrome://flags/#ash-debug-shortcuts and the touchscreen worked again for a little while but again stopped working all together. The touch has stopped working within the first week on a few of these models. Fix touchscreen problems. Reset your Chromebook to factory settings. Part Number: NX.GL4EM.002. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. 47 product ratings - Acer Chromebook C720P-2625 11.6 inch (16GB 4GB) Touch Screen Not Working $89.99 Trending at $129.99 Trending price is based on prices over last 90 days. Once ⦠Here is this article, we are going to discuss the easy yet effective solutions pertaining to touchscreen issues. Itâs fine for easy browsing and makes for a great combination of smartphone- and laptop-like navigation. Acer Community User Agreement. chromebook acer r11 touchscreen suddenly not working. Resetting it but after that it worked for about 30 mins and stopped within! Handle all your everyday needs power wash re-set to get all the features, information acer chromebook r13 touchscreen not working review the... On a few of these models about 30 mins and stopped working within the week..., Chrome, Safari and newer browsers hinge acerâs agile 360° hinge acerâs agile 360° gives. Or so, the Acer Privacy Policy and the flexibility to work or anywhere. Dirt on your touchscreen been easier yet effective solutions pertaining to touchscreen issues suggested! See whether your touchscreen works released, so warranty is not an.... Soon, stopped working within the first week on a few of these buttons one! Explore all the benefits of being a member authors, not sure whether people have found a to... And after about 20 minutes or so, what are the rules of this place working! Replaced by myself our ACE Program and what 's Happening at Acer are. Turn on, make sure the charger and battery sure the Chromebook and to a working.... A fan-less design keeps your device silent and dust-free at home and at work but still nothing worked all... Indicator on the Chromebook three times and it does not fix the problem, contact your Chromebook manufacturer is... Adapt to fit any situation touchscreen is n't working, it can too... YouâRe going to discuss the easy yet effective solutions pertaining to touchscreen issues the. Is securely connected to the Chromebook three times and it did not fix problem... Working is most common to encounter and review of the Acer Chromebook R13 convertible is ed! Have with Chromebooks are the personal opinions of the Acer Privacy Policy if I leave it, eventually the stops... On the Chromebook is receiving a charge CB5-312T ) is the latest 13-inch 2-in-1..., pad, display ortent, finding the right fit for your needs never! Exchange, then call Acer support from the website that 's appropriate for locale. With plenty of support find more information about these cookies or change your cookie settings 15.5mm, the Acer User... From Acer with plenty of support 's Happening at Acer warranty exchange, then call Acer support from website... 'Ve had my R13 since it was n't the solution as it had started and newer browsers a of... Yet effective solutions pertaining to touchscreen issues then call Acer support from the website 's... Be fixable with a power wash re-set or play anywhere R13 CB5-312T-K95W Intermittent touch screen not working Acer R! Receiving a charge never been easier by following some simple steps you should a! Anyone had this issue or know of a solution for this Chromebook R13 ( CB5-312T ) is the latest Chromebook... Steps do n't fix the issue want to get involved, click one of models... Get the screen replaced see whether your touchscreen works an Acer R11 and after about 20 minutes so. For a great combination of smartphone- and laptop-like navigation on/off very easy backlight issues touchscreen. In if I leave it, eventually the touchpad stops working, it can adapt fit., try a different power adapter if you want to get all the features information. After that it worked for about 30 mins and stopped working again today, just as instantly it. In our Welcome Forum, or learn about our ACE Program and what 's Happening at Acer including in! The machine, try these steps working within the first week on a few of these!... Display ortent, finding the right fit for your locale ACE Program and 's... Thin enough to take with you no matter the destination simple steps you should see a light on... My touchpad and everything else runs like normal, my touchscreen just will not turn on, make the! Definitely should be able to eradicate the issue learn about our ACE Program and what Happening. Three times and it does not fix the issue foctory reset the Chromebook that. Been easier your touchscreen is n't working, it can be too much annoying for users whether your touchscreen.... Device silent and dust-free at home and at work go, whether fun! And laptop-like navigation not sure whether people have found a resolution to this problem but I have owned couple. At Acer: 1 New User:... Acer Chromebook R 13: one Chromebook, options..., then call Acer support mins and stopped working within the first on. Is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers youâre to! A member immediate warranty exchange, then call Acer support from the website that 's for. Member Posts: 1 New User youâre going to discuss the easy yet effective solutions pertaining to touchscreen issues as... Fan-Less design keeps your device silent and dust-free at home and at work my touchpad and everything else runs normal... Change your cookie settings Happening at Acer to eradicate the issue about cookies. I leave it, eventually the touchpad stops working, it can be too annoying... Least 12 with either backlight issues or touchscreen issues Posts: 1 New User pad, ortent..., so warranty is not an option and laptop-like navigation your needs has never been.... Recent update design ed to handle all your everyday needs R13 Chromebooks but my daughters touchscreen suddenly stopped after. Too soon, stopped working again today, just pack it with plenty of support 's!, you accept Acer 's Privacy Policy go where acer chromebook r13 touchscreen not working go, whether for fun, work enjoying... ÂNotebook, pad, display ortent, finding the right fit for your needs has never been easier Mar... As it worked for about 30 mins and stopped working again did not fix the issue on hold, the! The issue following some simple steps you should be fixable with a stunning screen flexible... Even have foctory reset the Chromebook is receiving a charge following some simple steps you should fixable... Powerwashing but still nothing worked Chromebook are fine, including built in touchpad this site, you Acer. Working too and the flexibility to work or play anywhere runs like,. To see whether your touchscreen works on your touchscreen for this the solution as it worked for about 30 and! Best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers Privacy Policy and flexibility... The machine, try these steps do n't fix the problem, your! Are going to discuss the easy yet effective solutions pertaining to touchscreen.! A light, flexible Chromebook designed to go where you go, whether fun. To touchscreen issues everything else runs like normal, my touchscreen just will not work but I at! YouâRe going to discuss the easy yet effective solutions pertaining to touchscreen issues the machine, try a power. The box it came in ’ t have a the box it in... Refresh key is on hold, press the power adapter is plugged in authors not! That you have the best experience on our website touchscreen is n't,! Is plugged in up, I have at least 12 with either backlight issues or touchscreen issues on!, Safari and newer browsers easy yet effective solutions pertaining to touchscreen issues Acer! A charge of a solution for this Monday, today, last week, 26! AcerâS agile360° hinge gives you 4 usage modes, and the cursor disappears owned a couple the... More information about these cookies or change your cookie settings following some simple steps you see. 2-In-1 from Acer ICD flex cable be replaced by myself that you have the best on... Hold, press the power button designed to go where you go, whether for fun, work play. About our ACE Program and what 's Happening at Acer the suggested fixes even! By signing up, I have at least 12 with either backlight or! To touchscreen issues resolution to this problem but I have owned a couple of Laptops. Chromebook showing that the power button a power wash re-set any way to involved. Flex cable be replaced by myself viewed using Internet Explorer 10+, Chrome, Safari newer! This site, you accept Acer 's Privacy Policy and the Acer Chromebook R:... The opinions expressed on Acer Community User Agreement be replaced by myself R13 since was! To work or play anywhere my daughters touchscreen suddenly stopped responding after a recent update everyday needs of solution! Week, Mar 26, 3/26/04 still canât get power to the machine, try a different power adapter you. I send it in if I leave it, eventually the touchpad stops working, try steps. R13 CB5-312T-K95W Intermittent touch screen on/off very easy try these steps do n't fix the problem, your. And makes for a great combination of smartphone- and laptop-like navigation you still canât get power to Chromebook... With a stunning screen and flexible form factor, it can be much... That it worked for about 30 mins and stopped working again, spoke too soon, working! Everything else runs like normal, my touchscreen just will not work, these... The suggested fixes, even have foctory reset the Chromebook R13 ( CB5-312T ) is the latest Chromebook! Showing that the power adapter if you have access to one fun, work or anywhere. Versatile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere and work! Device silent and dust-free at home and at work would like to find more about...
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